Ayo Kerja

PT GfK Retail and Technology Indonesia

URGENTLY REQUIRED

One Of The Top 5 Market Research Companies Worldwide Established In 100 Countries Currently Seeking Qualified Candidates

Account Manager
Jakarta Raya

Responsibilities:
Overall Responsibility

Provides direct support to the Senior Account Manager in ensuring the overall country revenue targets, for their specific product groups, are met thereby maximising Company revenues.

Key Tasks & Responsibilities

Account Service & Sales

• Ensure contract renewals are planned on time and discussed with the Senior Account Manager/Country Manager and communicate with Regional
• Ensure rate card and rate card policies are adhered to at all times
• Provide timely and reliable proposals to the Senior Account Manager/Country Manager on new client initiatives and communicate with Regional
• Where appropriate, assist the Senior Account Manager/Country Manager in the selling and negotiating of contracts to new and existing clients
• Establish, develop and maintain profitable relationships with high-level client contacts
• Assists the Accounts Department and communicate with clients if needed on any unpaid invoices.
• Contact and meet with existing and potential clients and correctly represent the Company by clearly explaining who we are and what we do, conducting her or himself in a dignified and courteous manner and presenting a neat and professional appearance.
• Establish, develop and maintain positive working relationships with client contacts at all levels at all times.
• Maintain a consistent servicing schedule with all clients and ensure all materials used for the service are thoroughly checked and accurate.
• Document all requests and comments made by clients to ensure timely feedback and follow-up actions and escalate to Senior Account Manager
• Ensure that the appropriate level of service and support is provided to maximise client retention and contract renewals.
• Continually innovate, develop and suggest enhancements to the client servicing function such as new methods of analysis or service techniques.
• Ability to deliver high quality presentations to clients and retailers where required.
• Assist in the training of new Client Service personnel on software applications and client servicing techniques.

Data Quality

• Fully responsible for product data quality.checking with Field and Retail Service on the consistency of the panel & panel data, sample stability & market intelligence information pertaining to the data control period
• Ensure full knowledge of Gfk retail audit methodologies and definitions, fully understand and apply the data control procedures and techniques, as documented by the GfK Asia Research department, ensure consistent data output and thoroughly understand the product manual.
• Responsible for highlighting coding errors to the respective Field Manager to enable corrections to be made to maintain high level of data accuracy.
• Responsible for maintaining the deadlines set for data control submission and ensuring that all data submitted to Operations is confirmed received and follow up until all data files are received.
• Plan and set, in consultation with the Field Manager, market visits to learn how data is collected and the universe checked, and to increase channel and product awareness.
• Communicate with the Country Manager if data quality becomes difficult to maintain as a result of panel instability, coding errors or any other factor, so that immediate corrective actions can be taken.
• Whenever needed, propose and discuss possible recruitment methods through existing commercial experiences.
• Maintain a positive working relationship with the other Client Service and Field personnel at all times.

Sales & Marketing

• Identify potential improvements to product sales and marketing and discuss possible strategies with Senior Account Manager/Country Manager and Regional. Attend product seminars and / or product launches where possible.
• Identify new product categories to audit and other profitable new business opportunities by keeping up to date on industry activities and engaging in discussions with personnel from relevant departments on potential market size and key players. Discuss findings with the Senior Account Manager/Country Manager and Regional.
• Continually innovate, develop and suggest enhancements to existing products and pricing structure with a view to always being ‘one step ahead’ of our competitors
• Fully understand the regulations on rate card policy.
• Prepare and submit monthly STIF reports to the Senior Account Manager/Country Manager.
• Ensure members of the media are provided with meaningful and insightful market research data, as appropriate, to help the company achieve maximum favourable press coverage.

Market Knowledge

• Maintain up to date market knowledge on all product categories audited by undertaking regular market visits, at least once a week, to keep abreast of the current and future market offerings, and regularly performing model comparisons to build a high level of product knowledge.
• Keep up to date on changes in the universe by product category by consulting with the Field department.
• Understand the channel definition, track existing channels and monitor the development of new channels.
• Inform the Country Manager and Product Manager Asia on distribution changes in the country in order to guarantee continuous tracking of all major distribution channels.
• Become the company expert on the specified product categories.

Requirements:
Skills

• Ability to grasp and quickly understand markets, methodologies and techniques.
• Good organiser with the ability to prioritise and multi-task
• Sound analytical skills and the ability to interpret research data accurately.
• Excellent written and verbal communication and presentation skills
• Good presentation skills; able to generate interest and engages the client during presentations
• Ability to maintain a positive, motivational, “get things done” attitude, especially when faced with difficult circumstances.
• Excellent sales/negotiation skills and a hunger to develop new business.
• Good relationship building skills (internal, external, and cross-cultural).
• Well developed interpersonal skills for internal and external client; Problem solving skills.
• Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

Personal Attributes

• Goal and action oriented with the ability to see the road view.
• Ability to work under the pressure of deadlines and targets.
• Thorough with a strong attention to detail
• Even temperament and balanced.
• High energy with a positive ‘can do’ attitude and optimism.
• Loyalty, commitment and dedication.
• Prepared to take ownership of issues and responsibility for actions.
• Strong work ethic and reliability.
• Team oriented.
• Trustworthy, honest, professional and discrete.
• Able to work independently with minimum supervision.
• Patient, tolerant and flexible.

Specific Qualifications

Bachelor’s degree or equivalent education and at least 5 years experience in a market research role.

Please submit your application letter, curriculum vitae, recent photograph and expected salary not later than 10 days after this advertisement to:

hrd.gfkrtid@gfk.com